Privacy Policy

Privacy Policy

Last Updated: 24 September 2025

Scarborough Finance Pty Ltd (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or submitting your information through our online lead form, you agree to the terms of this Privacy Policy.

1. What Personal Information We Collect
   We collect personal information that you voluntarily provide through our website, including:
   Your full name
   Email address
   Phone number
   Any additional information you choose to provide in the comments box

This information is collected when you complete our lead form or interact with us directly through the website.

2. How We Collect Your Information
   We collect your personal information:

• Directly from you when you complete our online lead form or contact us
• Automatically through cookies and tracking tools (e.g., Google Ads)
• Our website uses cookies to enhance your browsing experience, track site usage, and measure advertising effectiveness. This includes the use of:
• Google Ads tracking, including Enhanced Conversions, which helps us better understand user behaviour and improve our advertising performance
• Other similar tracking technologies that may collect non-personal data such as browser type, device used, time of visit, and referring website

You can manage your cookie preferences or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

3. Why We Collect Your Information
   We collect, hold, use and disclose your personal information for purposes such as:

• Contacting you to discuss your finance needs or inquiries
• Providing information about our services
• Following up on your lead form submission
• Improving our website and marketing efforts
• Complying with legal obligations

We will not sell or rent your personal information to third parties.

4. How We Store and Protect Your Information

• Your personal information is stored securely using industry-standard methods to prevent misuse, interference, loss, or unauthorised access.
  We take reasonable steps to:
• Protect personal data through secure systems and processes
• Limit access to only authorised personnel
• Regularly review our security measures
  While we take all reasonable precautions, no data transmission over the internet can be guaranteed as 100% secure.

4. Disclosure of Personal Information
   We may disclose your personal information to:

• Our trusted service providers (e.g., IT, marketing, or CRM systems) who assist in operating our business
• Government or regulatory bodies, as required by law
• Any other party with your express consent

All third-party providers are required to handle your data in accordance with this Privacy Policy and Australian privacy laws.

6. Accessing and Correcting Your Personal Information
   You have the right to:

• Access the personal information we hold about you
• Request corrections to any inaccurate or incomplete information. To request access or a correction, please contact us using the details provided below. We may require you to verify your identity before fulfilling your request.

6. Marketing and Opt-Out
   By submitting your details, you may receive communications from us regarding our services. You can opt out of these communications at any time by:

• Clicking the “unsubscribe” link in our emails, or
• Contacting us directly using the details below

6. Google Ads and Enhanced Conversions
   Our website uses Google Ads, which may collect data via cookies and other technologies for:

• Ad performance tracking
• Conversion measurement
• Personalised advertising (e.g., retargeting)
  We also use Enhanced Conversions, which helps improve the accuracy of conversion tracking by securely sending hashed customer data (e.g., email addresses) to Google. This data is used solely for conversion matching and is handled in compliance with privacy regulations.
  You can manage your ad settings or opt out of personalised ads through Google: https://adssettings.google.com

6. Contact Us
   If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:
   Scarborough Finance Pty Ltd
   Email: jaime@scarboroughfinance.com.au
   Phone: 0400844698
   Address: 157 Burniston Street, Scarborough WA 6019
   Privacy Officer: Jaime Neyra Morales
   We aim to respond to all privacy inquiries within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au
7. Changes to This Policy
   We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. The updated version will be posted on our website with the revised date.
   We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
   Thank you for trusting Scarborough Finance Pty Ltd. Your privacy is important to us.